More than 1,400 organizations in diverse economic sectors rely on us for professional and efficient handling of their incoming calls.
Since we master information technology and expertly manage client service, we are able to satisfy our clientele on a daily basis.
Nancy Fortier, St-Charles-sur-Richelieu Municipality
"Always attentive to our needs, the Telmatik team is solution-oriented and adaptable. Incredibly reliable, we salute the excellence of their customer service. "
Daniel Beauvais, President, Groupe Santé Québec
''I’d like to let you know how pleased we are with Telmatik’s services. Why? Since we retained your company’s services, I NEVER have to struggle with calls anymore; I never miss a single one!''
''Our clients often tell me how pleased they are with the way we answer their needs; we developed and established a policy that was modelled on the service we receive from you guys: we pride ourselves in calling back clients within 10 MINUTES after being made aware of the call by Telmatik. Each time, I am told how much this quick calling back is appreciated''
Isabelle Morin, Human Resources Manager, Olymel, St. Simon
''We relied on Telmatik for our Absenteeism Management Program. Since absence call control is the key to absenteeism management, we needed an efficient structure to manage it all. That’s where Telmatik intervened''
''Telmatik was able to meet our needs by rapidly proposing a procedure that was tailored to our needs. Telmatik’s services proved to have a significant impact on Olymel’s business. We noticed a rise in the number of absence calls because our employees were able to rely on a system that was both user-friendly and efficient. We were also able to access more information, and that contributed to a better absenteeism management process''