We manage close to 35,000 client service tickets each year.
Our technology has been developed in such way the information is centralized and easily transmitted to the production, marketing and promotion units.
How do we proceed?
- We receive all consumer requests sent to us over the phone, by email or even via social media or on the company website.
- We turn these requests into service tickets to ensure a follow-up is done.
- The result is a faster take-over of each case according to the escalation process of your choice.
This service includes:
- a web management interface that integrates service ticket management;
- a computer or phone satisfaction survey is also available.
This service is available 24 hours/day, 365 days/year!