At Telmatik, we manage customer service calls for businesses of all sizes. No matter how big or small your company is, our dedicated team of professionals can take over your customer service while maintaining your corporate image and using the exact tone and verbiage you do.
We offer absolute transparency ― Choose whether you want us to act as an extension of your company, wherein your client will never know that they are speaking to a call center, or choose to have us act as a supplier. It all depends on your brand image and how you would like us to represent it for you.
Our highly professional team will take the time to customize your scripts and processes so that we can continually provide your clients with impeccable customer service. We work with companies in several industries including food and transportation. We have the means to collect returns and send coupons on your behalf, and so much more.
We developed our in-house technology to centralize your information and easily transmit it to your various departments, including your production, marketing and promotion units. No matter how you run your business, we can take over for you, either part-time or full-time.